Return and Refund Policy

At Del Prado Mall, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original, unused condition.

• The item must be in its original packaging.

• The item must be returned in new condition, without damage or signs of use.

• You must provide proof of purchase or your order confirmation.

Please contact us by email before returning any product. Unauthorized returns may not be accepted.

2. Return Shipping Timeframe

Once your return request has been approved, you must send the product back to us within 14 days of return approval.

Please ensure the item is securely packaged to prevent damage during return shipping. We recommend keeping your return shipping receipt and tracking information until your return has been completed.

3. How to Request a Return

To start a return, please email us at support@delPradomall.shop with the following information:

• Your order number

• The name of the product you wish to return

• The reason for the return

• Photos of the item, if it is damaged, defective, or incorrect

Our customer support team will review your request and provide instructions for returning the product.

Please do not send items back before receiving return instructions.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 days of approval and issued to your original payment method.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

If you have not received your refund after the applicable processing period, please contact us at support@delPradomall.shop.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@delPradomall.shop.

Please include your order number, a description of the issue, and clear photos of the item where possible. We will review the situation and help determine an appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected.

6. Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not qualify for a return, subject to applicable consumer protection laws.

Any additional exclusions will be communicated clearly where applicable. Nothing in this policy limits any rights you may have under Australian consumer law.

7. Return Shipping Costs

Please contact us before sending your return so we can confirm the return procedure and any applicable shipping costs.

Where an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws, your rights to a remedy and any related return costs will be handled in accordance with those laws.

8. Exchanges

If you would like to exchange an item, please email us at support@delPradomall.shop.

Our team will review your request and advise you of the available options.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist you if the order has not yet been processed or dispatched.

Once an order has been shipped, it may need to be handled through our standard return procedure.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Name: Del Prado Mall
Contact: support@delPradomall.shop
Phone Numan: +12543207591
Address: 1402-1502 Del Prado Blvd S, Cape Coral FL 33990, United States

We appreciate your business and thank you for shopping with Del Prado Mall.

Last updated: October 15, 2026