Shipping policy

At Del Prado Mall, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below to understand our order processing and delivery procedures.

1. Shipping Locations

We currently offer shipping within Australia only.

At this time, we do not offer international shipping. Orders can only be shipped to eligible delivery addresses within Australia.

2. Order Processing Time

All orders require approximately 2–3 business days to process before they are shipped.

Processing includes order verification, preparation, and packaging. Orders are not processed or shipped on weekends or public holidays.

Please note that processing times may occasionally vary during busy periods or due to unforeseen circumstances.

3. Shipping and Delivery Time

Once your order has been processed and dispatched, the estimated transit time is 3–5 business days.

Our estimated total delivery time is:

  • Order processing time: 2–3 business days

  • Transit time: 3–5 business days

  • Total estimated delivery time: 5–8 business days

Delivery times are estimates and may vary depending on your location, courier services, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.

You can use the tracking details to follow your shipment and check its delivery progress.

5. Shipping Delays

While we aim to deliver orders within the estimated timeframe of 5–8 business days, occasional delays may occur due to courier disruptions, severe weather, public holidays, or other unexpected circumstances.

Del Prado Mall cannot guarantee delivery dates in the event of circumstances beyond our reasonable control. If your order has not arrived within the expected timeframe, please contact our customer support team for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@delPradomall.shop. We will do our best to assist you before your order is dispatched, but changes cannot be guaranteed after shipment.

7. Lost or Missing Orders

If your order appears to be lost or has not arrived within the estimated delivery timeframe, please contact us. We will work with you to review the shipment information and help resolve the issue.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Name: Del Prado Mall
Contact: support@delPradomall.shop
Phone Numan: +12543207591
Address: 1402-1502 Del Prado Blvd S, Cape Coral FL 33990, United States

Thank you for shopping with Del Prado Mall. We appreciate your business and look forward to serving you!

Last updated: October 15, 2026